ABSTRACT
Background
Work-Related Musculoskeletal Disorders (WRMSDs) are a major occupational health concern, especially in sedentary professions such as banking. Long working hours, repetitive movements, and poor ergonomic conditions contribute to WRMSDs, impacting employee health and productivity. Despite the increasing burden, there is limited research focusing on WRMSDs among banking sector employees.
Objective
This study aims to assess prevalence of WRMSDs in banking sector employees, Identify key ergonomic and psychological risk factors, and examine their association with Job Satisfaction and Stress Levels.
Methods
A cross-sectional study was conducted among 460 banking sector employees across various job roles, including tellers, loan officers, managers, customer service representatives, and IT staff. Data were collected using the Nordic Musculoskeletal Questionnaire (NMQ), Perceived Stress Scale (PSS), Job Satisfaction Survey (JSS), and an Ergonomic Assessment Checklist. Statistical analyses included descriptive statistics, chi-square tests, and logistic regression to identify key predictors of WRMSDs.
Result
52.6% reported lower back pain, 50.8% had neck pain, and 51.3% experienced shoulder pain. Employees working more than 9 hours/day had a significantly higher prevalence of WRMSDs (p < 0.001). High stress levels (PSS score) were significantly associated with increased WRMSD severity (p = 0.004). Poor ergonomic compliance was a major predictor of WRMSDs (p = 0.002).
Discussion
Findings indicate that prolonged working hours, high occupational stress, and poor ergonomics contribute significantly to WRMSD prevalence. Employees with limited movement breaks and inadequate workstation adjustments reported more severe musculoskeletal discomfort. Stress management and ergonomic workplace modifications are crucial to addressing these occupational health concerns.
Conclusion
WRMSDs are highly prevalent among banking sector employees, with ergonomic and psychological factors playing a critical role. Workplace interventions, including ergonomic improvements, stress reduction strategies, and movement-based interventions, are essential to mitigate these risks.
Keywords
Banking Sector, Ergonomics, Job Satisfaction, Occupational Health, Risk Factors, Stress, Work-Related Musculoskeletal Disorders.